Warranty
Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance.
How does it work?
Welcome to Mangosteenebike’s warranty service page for processing warranty requests and making inquiries. It's our job to make sure the product issues are solved asap. We believe in the integrity of the brand, we will pay attention to the situation after the sale and before the sale.
Warranty Start:
All products purchased from Mangosteenebike come with a hassle-free warranty. Mangosteenebike warrants the products for a limited time within 1-year from the date of delivery.
Warranty Coverage:
It should be noted that our delivery service and warranty parts delivery service cover Europe. Please refer to our Shipping policy for details.If you are in other countries, please contact us
1-year Warranty: accessories and spare parts: stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crankset, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, frame, fork, motor, battery, throttle, LCD display, wiring harness, front light, rear light, charger, and shifter.
Ownership Coverage: The first owner enjoy all the above warranty, the subsequent will not benefit from the warranty if the year has expired (any warranty service need an order number).
Warranty Exclusion:
Parts not included: tire, inner tube, brake, and transmission cable are not included.
Improper assembly, operation, and maintenance:
● improper assembly, use, care, or operation.
● modifications or failure to follow the recommended assembly or aftercare instructions.
● abuse, negligence, accident, fire or water damage, transportation by the customer, or other causes beyond our control.
● any issues or problems with second-hand goods.
● battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
Limitations: We won't be responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.
Shipping Damage: Damaged product during shipping is not covered by the warranty. But we will provide you the replacement of such damaged products if you:
1. Notify Mangosteenebike of the damaged product in the shipping process within 7 days after you receive it.
2. Provide us pictures and/or a video of the damaged product within 7 days.
3. Return all original packaging along with the product.
4. Inspect the damage product immediately upon the receipt and signing off on the shipment from the express.
5. If you choose to set up an own independent shipping method, such as use of a freight forwarder or other similar service, Mangosteenebike will not be responsible for the replacement of any products damaged during such shipping method.
How to make a warranty claim?
Send your order number and images or videos for your product issues to our official mailbox: service@mangosteenebike.com
Once confirmed, Mangosteenebike customer service team will send you new replacement parts for free. And you'll receive a notification email with the tracking number.
Replacement parts will default to being sent to the original shipping address of your original order, so if there is any change in your receiver address, please contact us in time and inform us of your new address by email.
Attention: This page is NOT your products are purchased from eBay ,Amazon and Other dealers.we strongly recommend you contact them directly as they have your original order info to deal with it more fast. And if not, we remain the service here for you.
Contact us:
Email: service@mangosteenebike.com
Phone: +852 57360767